AmeriCorp

AmeriCorp, Inc. Assembling the Components for an Intense New Quality Assurance Structure
Syosset, NY - July 5, 2002

AmeriCorp, Inc. today provided additional details about its campaign to establish world-class quality assurance throughout its system. Already launched on adapting ISO requirements, the company has now committed to Audiolog, a Mercom system engineered to record, archive, and play back multi-media conversations. Ideal for integration into call center environments, Audiolog records customer interactions on PBX, ACD, and CTI systems. AmeriCorp, Inc. will utilize the system in tandem with Interaction Quality, a software package that allows monitoring teams to evaluate the quality of the client exchanges with service personnel.

"This system complements our efforts to intensify quality assurance standards in our customer service area," said Tim McCallan, AmeriCorp's president and CEO. Mr. McCallan went on to explain that he was attracted by the system's ability to capture every call coming through the center because of the great help it will be to the monitoring teams who critique and coach personnel performance. The company has also lengthened and deepened its training and retraining courses, and the full-time monitoring of both new and established personnel is expected to complement the revamped instructional material. The president also intends for the training and monitoring processes to be under constant scrutiny as well because "excellence of service must always have that light shining on it."


Close window	AmeriCorp, Inc. Assembling the Components for an Intense New Quality Assurance Structure Syosset, NY - July 5, 2002 AmeriCorp, Inc. today provided additional details about its campaign to establish world-class quality assurance throughout its system. Already launched on adapting ISO requirements, the company has now committed to Audiolog, a Mercom system engineered to record, archive, and play back multi-media conversations. Ideal for integration into call center environments, Audiolog records customer interactions on PBX, ACD, and CTI systems. AmeriCorp, Inc. will utilize the system in tandem with Interaction Quality, a software package that allows monitoring teams to evaluate the quality of the client exchanges with service personnel. "This system complements our efforts to intensify quality assurance standards in our customer service area," said Tim McCallan, AmeriCorp's president and CEO. Mr. McCallan went on to explain that he was attracted by the system's ability to capture every call coming through the center because of the great help it will be to the monitoring teams who critique and coach personnel performance. The company has also lengthened and deepened its training and retraining courses, and the full-time monitoring of both new and established personnel is expected to complement the revamped instructional material. The president also intends for the training and monitoring processes to be under constant scrutiny as well because "excellence of service must always have that light shining on it."