AmeriCorp

AmeriCorp, Inc. Expanding Its Customer Care Facilities to Meet Service Demands
Syosset, NY - June 15, 2002

AmeriCorp, Inc., specializing in services to debt management agencies, has been expanding its customer care facilities in New York to meet anticipated increases in service demand. The company's first strategic move came in 2001 when it absorbed its satellite call center in Maryland so that all response teams would be centrally located and better able to react to client needs. Since that time, the company has invested heavily in new hardware, software applications, and training programs to equip its centralized service corps with speedier and more informed responses to customer calls. AmeriCorp has also expanded and reapportioned its physical space to accommodate the growing number of customer care representatives and their support teams.

Tim McCallan, president and CEO, indicated recently that he is considering leasing additional space at the company's current location as a short-term solution. Mr. McCallan projects AmeriCorp will face the long-term by necessarily acquiring its own, exclusive facility to ensure smooth adjustments to both the steady growth of its customer base and the needs of its growing work force. In the meantime, as a compliment to physical expansion, the company is intensifying efficiency and quality assurance programs to develop the individual excellence of each representative. "Expansion works best when the skills grow with the space," commented Mr. McCallan.


Close window	AmeriCorp, Inc. Expanding Its Customer Care Facilities to Meet Service Demands Syosset, NY - June 15, 2002 AmeriCorp, Inc., specializing in services to debt management agencies, has been expanding its customer care facilities in New York to meet anticipated increases in service demand. The company's first strategic move came in 2001 when it absorbed its satellite call center in Maryland so that all response teams would be centrally located and better able to react to client needs. Since that time, the company has invested heavily in new hardware, software applications, and training programs to equip its centralized service corps with speedier and more informed responses to customer calls. AmeriCorp has also expanded and reapportioned its physical space to accommodate the growing number of customer care representatives and their support teams. Tim McCallan, president and CEO, indicated recently that he is considering leasing additional space at the company's current location as a short-term solution. Mr. McCallan projects AmeriCorp will face the long-term by necessarily acquiring its own, exclusive facility to ensure smooth adjustments to both the steady growth of its customer base and the needs of its growing work force. In the meantime, as a compliment to physical expansion, the company is intensifying efficiency and quality assurance programs to develop the individual excellence of each representative. "Expansion works best when the skills grow with the space," commented Mr. McCallan.