Without superior technology, the processing tasks of debt counseling are extremely difficult. Yet for most agencies, technology itself is difficult. By working with AmeriCorp, you'll free yourself of most technology worries and expenses. Relief from this one distraction alone is, for many agencies, ample reason to start working with us.


But beyond relief, you get IT performance you probably could not provide for yourself. Our systems are highly advanced and optimized for debt counseling in terms both of customer care and meeting the needs of creditors. For example, your clients can access their account information 24/7 either online or by our IVR System (Interactive Voice Response Unit.) And our call center is linked to the data center so caller information is on-screen as the line is answered. This kind of performance is measured not just in bits and bytes but in client retention rates.


Upgrading is another technology hurdle that AmeriCorp clears for you. Our growth is compounded by the growth of our customer agencies, so our IT department never sits still. We are always installing new equipment and implementing new technology, which means you get leading edge performance without the drain of your own demanding IT budget.


IT security is one of our highest priorities. The confidentiality of your information both online and in-house is protected by state-of-the-art systems and on many levels. Anything sent to us via the web is scrambled and then held in a secured environment and protected by firewalls and/or database encryption. We also use an intrusion detection system to block and monitor all attempts at intrusion. Every email and file is scanned for viruses, and our virus protection system is updated daily. Also, our data center is under digital camera surveillance.


AmeriCorp's network is fully redundant, so downtime is a word we rarely use. Should any server, switch or cable fail, a backup takes over within seconds. Our web servers are configured so that should problems arise all traffic is routed to a working server. Our storage systems and power supplies are also double homed, giving us an uptime rate of 99.99%. Data backup is supplied by dual tape systems, and no file is ever more that 12 hours old. For extra protection, one of the two backup tapes is stored offsite.