Beyond handling processing details, AmeriCorp also offers help with the bigger picture. Our consulting services can help you evaluate your agency's performance and find solutions to make you more efficient and better positioned for steady growth. There are many business consultants you can talk with, but our direct experience with the unique issues of debt counseling can make our perspective especially helpful.


We review your new client sales cycle from initial contact to enrollment and activation. We'll also review the clarity and completeness of your contract and how it's presented by your counselors. The goal is to suggest ways to improve your presentation's effectiveness and success rate. As needed we can help you implement new tools to enhance your counseling sessions' impact.


The federal government and all states have their own laws and regulations for debt counseling. In many cases they are continuously in review and likely to change. AmeriCorp watches these conditions carefully, and we keep our customer agencies informed of changes that may affect their status. Working with our attorneys, AmeriCorp reviews new regulations and will assist you in making changes to client agreements, counseling processes or fee structures, and implement new back-end processes to meet new requirements. We will provide recommendations of what states agencies to register in and provide the necessary application data. At times you may need to have input to state and federal regulators. We can help you make an impact.


Many agencies begin with a rapid growth spurt that makes organizational planning difficult. This can leave you with a structure that's ill-suited for long term success. AmeriCorp has worked with many agencies, and our perspective can help. We can help tune your structure and assist with personnel issues from interviewing and compensation to payroll and benefit plans. We can help you prepare for ISO certification as well. Sometimes you just need another set of eyes to see things more clearly. We're happy to do that.


New requirements for privacy policies need to be implemented and well understood. AmeriCorp has conducted research in this area and can assist you in putting a compliant privacy policy to work and in clearly communicating your position with current and prospective clients.


By working with AmeriCorp you relieve yourself of many IT burdens, but you still need an effective computer capacity of your own. We can help you acquire (or upgrade) and integrate hardware and software systems that conform with newer technologies and are optimized for debt counseling at reasonable cost. Also, we know qualified IT vendors who can assist you, and our industry specific experience can be helpful.


We offer monthly and quarterly financial statements and reports, but you should also know how your performance compares with other agencies. AmeriCorp offers a monthly statement review that benchmarks your results with industry norms and provides suggestions for improvement where necessary. This can help turn your reports from mere data to actionable information.