AmeriCorp - Debt Counseling and Negotiation Services

AmeriCorp is committed to hiring talented individuals who want to make a difference. In return, we offer a corporate culture that fosters open communication and growth, a comprehensive benefits package. AmeriCorp is an Equal Opportunity Employer.

AmeriCorp is an Equal Opportunity Employer and believes that diversity encourages growth.

CLIENT SERVICE REPRESENTATIVE

Job description:

Basic function:

Works with client service team members to answer questions regarding client account status.
Resolves issues relating to client account status and ensures that the client is aware of appropriate processing procedures.
Develops and maintains effective client communications and ensures client satisfaction and improvement in client retention.

Essential Responsibilities:

Responds to client phone calls and investigates, researches, analyzes and resolves problems. Responds to client requests relating to products or services.
Calls clients on a proactive basis to ensure customer satisfaction and retention and makes sure that current product features are being utilized and understood.

Qualifications:

Previous client service experience in a call center environment preferred.
Previous experience in finance preferred.
Must have proven analytical and problem-solving skills and have excellent oral and written communication skills.
Must be well organized and have excellent follow-through skills.
Must be familiar with and have used PC-based products, preferably in a Windows environment.
High School Diploma or GED plus 2 years experience taking inbound calls.

COMPREHENSIVE BENEFITS

Our Comprehensive Benefits Package is part of your total compensation package. The following benefits are available to all full time employees:

Comprehensive Health Care:

Choice from three Medical Plans which include Vision and Prescription Drug Coverage
Dental Coverage
Employer paid Life and AD&D Insurance

Retirement Savings Plan:

401(k) Savings Plan with company matching contribution

Supplemental Insurance Available:

Short - Term Disability
Cancer Protection Plan
Long Term Disability
Supplemental Life and AD&D Insurance
Dependent Life Insurance

Paid Time Off:

Vacation: Employees are entitled to two weeks of vacation in their first year of employment, with one week being granted after six months of employment
Company holidays include New Year's Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, half day Friday after Thanksgiving and Christmas Day.
In addition, employees receive 6 personal days per year

Additional Benefits:

In-house Training
Continuing Education
Employee Referral Bonus
Employee Assistance Program (EAP)
Medical and Dependent Care Flexible Spending Accounts
Matching Gift Program
Direct Deposit
Section 529 College Savings Program
Credit Union Membership Available

McPerks Discount Program:

BJ’s Wholesale Club Membership Discounts
Door-to-door Dry Cleaning Service
P.C. Richards Discount
Meinike Discounts
Working Advantage Membership – a savings program that allows you to purchase discounted tickets to movie theatres, amusement parks, ski resorts, family events, Broadway shows, Blockbuster gift certificates and more.
On site defensive driving class, smoking cessation and other beneficial health related programs
Transit Checks
IPI Skyscraper Mortgage Company Incentives
Company Sponsored Employee Events
Wellness Works and Wellness Works for Kids Newsletters

Open Communications

At AmeriCorp, we encourage an open, informal flow of communications, both inside and outside of formal reporting relationships. We support an environment where constructive differences of opinion are encouraged and welcome. Our Town Hall Meeting is an open forum and provides a perfect opportunity for our Chief Operating Officer to meet with employees and to answer their questions regarding any subject whether it be regarding company polices, work procedures, and even what items are in our vending machines.

Involved, knowledgeable, "hands-on" management is a desirable style. Our leaders regularly spend time talking to and visiting employees to get first-hand insights from them. We communicate with each employee and have successful recognition programs to acknowledge exemplary performance.

CORPORATE CULTURE

At AmeriCorp, we firmly believe in the importance of our corporate culture. Our corporate culture is based on our core values. The AmeriCorp Values are:

Accountability

Accept responsibility for actions, learn from mistakes.

Motivation

Inspire yourself and others.

Efficiency

Work accurately and in a timely manner. Always strive to exceed expectations.

Respect

Value the opinion, thoughts and privacy of our coworkers, agencies and clients.

Initiative

Always seek a new and better way. Offer ideas and suggestions – be open to change.

Communication

Listen and respond productively; ask questions; share knowledge.

Optimism

Be positive and confident. The future holds endless possibilities.

Reliability

Be dependable and actively engaged every day. See each task to completion.

Pride

Believe in yourself, your position, your company, and the service that you provide for our clients.

These core values are the foundation of all of our activities.

Community Involvement

At AmeriCorp we believe in giving back to the community. AmeriCorp has a Charity Committee chaired by our Chief People Person with employee volunteers making up the rest of the committee. Some of the charities that have been assisted this year are the EAC (Education and Assistance Corporation) Meals on Wheels Program, The Foundation for Missing and Exploited Children, Tuesdays Children (benefits the children of 9/11 victims), Long Island Blood Services and Toys for Tots. Additionally, the company provides a matching contribution of 50% for all monies raised and/or contributed by employees.

Please email your resume with the position title in the subject line to: webjobs@americorp.us